Privacy Policy

This privacy policy sets out how (Real Time Rates Ltd, Company number 14362301, registered address at 27 Old Gloucester Street, London, WC1N 3AX) uses and protects any information that you give when you use this website.

By using this website you are signifying your consent to our collecting and using this information. If we decide to change this policy we will tell you of those changes here so that you can always tell how we collect and use your information and when we would disclose it.

Real Time Rates Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We comply with the Data Protection Act 1998 and as a trustworthy information source we will make all reasonable precautions to prevent loss, misuse or alteration of your personal information. We store all of your personal data on our secure server. This is password, file and encrypted protected. However we cannot guarantee the security of any information you disclose to us or any data sent over the internet.

Real Time Rates Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 November 2022.

What we collect

We monitor use of the service by monitoring your IP address to collect internet traffic data and data regarding your browser type and computer.

What we do with the information we gather

We may use the information to improve our products and services.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Last updated – 30/11/2022

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic, which is used to tailor the experience to visitors’ needs and improve our websites. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages are found useful and by whom. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Further information may be found at

You can choose to accept or decline cookies and most web browsers now require users to make that choice. You can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website. The main types of cookies are explained below:

  • Required cookies are critical to the functionality of our websites, for example, to keep a user logged in to their account.
  • Functional cookies are used to track visitors to our websites, helping us understand how the websites are being used and to help us improve the experience for others.
  • Marketing cookies are used to track the number of people who click on third party links displayed in our websites and provide statistical information.

Google Analytics

We may use Google analytics to help us understand how our websites are being used. It generates statistical information about website use by means of ‘cookies’ which are stored on users’ computers.

The information generated relating to our websites is used to create reports about the use of the website. Google stores this information. Google’s privacy policy is available at:

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

We will not sell, distribute, lease or disclose your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you have any queries regarding our privacy policy please email and input your email address.

If you have registered on the site you may instruct us to provide you with any personal information we hold about you, subject to the payment of a £10 fee. Please send such requests in writing to including your email address. We will reply with details of your payment options.

If you identify personal information changes (such as contact details or postcode) ,or if you no longer desire our service, we will endeavour to provide a way to correct, update or remove the data you have referred to us.. This can usually be done by emailing us at


If you email us or give us your email address, we will keep a record of it. We will use it to contact you occasionally about other products and services that may interest you unless you ask us not to do so. We will not give your email address to any third parties.

Telephone calls

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes

Last updated – 30/11/2022